They left at checkout. Call them back while they still want it.
Thirty minutes after a customer leaves checkout, urpio's AI agent calls them about the product in their cart, answers what held them back and points them back to their cart. If they order, the remaining calls stop on their own.
Get a demo recovery call Work out what it's worth
Works with Shopify checkout, GoKwik and other checkouts.
-
Checkout left at the payment stepArjun, Jaipur. Ceramic planter set, ₹1,650
-
First call, no answerNext try in 2 hours
-
Calling hours overThe retry moves to 9 am tomorrow
-
Called Arjun, talked for 1:22 "COD milega kya? UPI fail ho gaya tha." "Haan, COD available hai. Wahi cart link se order kar lijiye."
-
Order placed on COD, ₹1,650
Most carts aren't lost. They're just left.
A payment failed, delivery looked slow, or someone wasn't sure about size. An email can't answer any of that. A phone call answers it in a minute, while the customer still wants the product.
Standard rules, so you don't have to decide when to call
Every store gets the same tested schedule. Our team can adjust it for yours.
- First call
- 30 minutes after checkout is left, while they still remember the product.
- Retries
- If there's no answer, we try again after 2 hours and the next day. That's three calls at most.
- Calling hours
- 9 am to 9 pm India time. A call due at night waits for the morning.
- Order placed
- When the same number places an order, the remaining calls are cancelled straight away.
- No repeat calls
- A customer is called about one cart a week at most, however many carts they leave.
- Do not call
- Numbers on your do-not-call list are never called.
Connect your store in ten minutes
You get one intake URL. Paste it once and every abandoned cart flows in.
Shopify
In Settings, then Notifications, then Webhooks, add the URL for checkout creation, checkout update and order creation.
GoKwik or another checkout
Send the same URL to your checkout provider as the abandoned-cart webhook. We read their format.
Go live
Our team sets up the agent with your brand, products and voice. Top up the wallet and calls start.
What it could bring back
Enter your own numbers. We assume each cart uses about two billed minutes across all its calls at ₹4 a minute, and unanswered calls are free.
Recovery depends on your products, prices and offer. Start with a conservative rate, then see your real one in the dashboard after a week.
Already calling carts every day
Abana Homes, a Shopify store for plants and home décor that uses GoKwik checkout, has its abandoned carts called by urpio. Same engine, same rules.
Need COD orders confirmed too?
The same agent can call cash-on-delivery orders before they ship, to cut returns. Mention it in the form and we'll set both up.
Questions store owners ask
Will customers find the call annoying?
The call is short and about the exact product they picked. It comes once, at most three times if they don't answer, and only in the daytime. Anyone on your do-not-call list is never called.
What language does the agent speak?
Hindi, English and Hinglish. It follows whatever the customer speaks.
Can the agent offer a discount?
Yes, if you want it to. You tell us the offer and the agent mentions only that.
Does this replace my abandoned-cart emails and WhatsApp messages?
No, keep them. The call works alongside them and reaches people who ignore messages.
What do I see after each call?
For each cart: whether we reached them, how long they talked, the recording, and whether they ordered. Results can also be posted to your CRM.
What does it cost?
₹4 for each minute of talk time, from a prepaid wallet you top up from ₹100. Unanswered calls are free and there's no monthly plan.
Hear a recovery call on your own phone
Leave your number and our AI agent will call you, just as it would call a customer. Then we'll set up a demo with your own products.
Prefer WhatsApp? +91 88900 99890