Terms of Service

Last updated: 2 November 2026

These terms apply to the website urpio.com and to the services offered under the urpio name, including AI voice calling, WhatsApp messaging, the dashboard and reports (the "Services"). The Services are provided by Cloudbird Digital Private Limited, India ("urpio", "we", "us"). By signing up for, paying for or using the Services, you ("the customer") agree to these terms.

1. The Services

• urpio places automated calls to your leads and customers using an AI voice agent, follows up on calls that are not answered, and records the outcome of each call.
• Depending on your plan, the Services may also include call recordings and transcripts, call summaries, a reports dashboard, and the WhatsApp Business API add-on.
• The scope, script, calling hours and rates for your account are set out in your estimate, order or the plan you sign up for.

2. Your account

• You are responsible for the people you give access to your account and for keeping your login details safe.
• The information you give us about your business, products and prices must be accurate. The AI agent speaks from the information you provide.

3. Your responsibilities when calling and messaging

• You confirm that you have a lawful basis to contact every phone number you send to urpio, for example because the person enquired with you or is your customer.
• You will follow applicable Indian law, including TRAI's telecom commercial communication rules, the Digital Personal Data Protection Act, 2023, and Meta's WhatsApp Business policies.
• You will not use the Services for spam, harassment, fraud, misleading claims, debt intimidation, or any unlawful purpose.
• When someone asks not to be called or messaged again, we will stop contacting them, and you agree not to send that number again.

4. AI calls and recordings

The voice agent is an AI system. It says it is an AI assistant when asked. Calls may be recorded and transcribed so that you can review them and so that we can improve call quality. AI agents can make mistakes, so please review call outcomes before you act on anything important, such as a price or a delivery commitment.

5. Fees and billing

• The monthly platform fee is billed in advance. Calling is billed on actual usage, per started minute of answered calls, at the rate in your plan or estimate.
• GST at 18% is charged on all fees.
• Invoices are payable within 7 days. If payment is overdue, we may pause the Services until it is cleared.
• Fees already paid are not refundable, except where we fail to provide the Services.
• We may change our rates with at least 30 days' notice. Introductory prices apply only for the period stated in your offer.

6. Your data

Your leads, customer lists, call recordings and reports belong to you. We process them only to provide the Services to you, as described in our Privacy Policy. You can ask for an export of your data, or for it to be deleted, when your account ends.

7. Service providers and availability

The Services rely on third parties, such as telephone networks, speech and AI providers, cloud hosting and Meta's WhatsApp platform. We work to keep the Services running reliably, but we cannot guarantee uninterrupted service, and we are not responsible for outages, call drops or message blocks caused by these providers or by network operators.

8. Intellectual property

urpio's software, voice agents, dashboard and website remain the property of Cloudbird Digital Private Limited. You may use them only to receive the Services during your subscription. Scripts and content written specifically for your business may be used by you freely.

9. Limitation of liability

To the extent the law allows, our total liability for any claim relating to the Services is limited to the fees you paid us in the three months before the claim. We are not liable for indirect losses such as lost profits, lost sales or lost business opportunities.

10. Indemnity

You agree to cover any loss, penalty or claim against us that results from the phone numbers or content you provide, or from your use of the Services in breach of these terms or the law.

11. Ending the Services

• You can stop the Services at any time with 30 days' written notice, by WhatsApp or email.
• We may suspend or end the Services immediately if they are used in breach of section 3, or if fees remain unpaid.

12. Governing law

These terms are governed by the laws of India. The courts at Gautam Buddh Nagar (Greater Noida), Uttar Pradesh, have exclusive jurisdiction.

13. Changes to these terms

We may update these terms from time to time. The latest version is always on this page. If a change materially affects you, we will tell you before it takes effect.

Contact

Cloudbird Digital Private Limited (urpio)
Registered address: Y5-402, Eros Sampoornam, Sector 2, Greater Noida, 201306
WhatsApp / phone: +91 88900 99890